1. Bank Account details provided by the customer would be final and any error in the details provided by the customer would not be the responsibility of the brand

2. If you have received an SMS or email of an order delivered status and if it’s not received by you, please email or contact us within 24 hours at the below-mentioned:

A. Email: support@hatchers.in

B. Phone: +91 9893111297. The customer will be under an obligation to take utmost care of the product(s) whilst the products are in their possession. This includes all of the product(s) instructions, documents, and wrappings while returning the product(s) in the same condition as received.

2. In circumstances where the customer feels that the product does not conform to the standards at the time of delivery, they shall promptly contact us via our email: support@hatchers.in with the details of the product and its damage within 1 day of receiving the products; whereon the customer will receive instructions from us

3. Upon return of the product, we will fully examine it and notify the customer of their right to a refund (if any) via email within a reasonable period and we aim to process the refund as soon as possible and, in any case, within 30 working days from the day, we confirmed to the customer via email that they are entitled to a refund.